Guide for File a Claim for Shipping Damage when the Box is Visibly Damaged

At Baobao Pet Shop, your satisfaction and the safe delivery of your orders are our top priorities. In the unfortunate event that you receive a parcel with visibly damaged packaging, here's a step-by-step guide on how to file a claim for shipping damage, with a key assurance - we will contact Australia Post on your behalf:

1. Document the Damage:

- Upon receiving a package with visibly damaged packaging, it's essential to act promptly. Begin by taking clear, high-quality photos of the damaged exterior of the box from various angles. This documentation will serve as crucial evidence during the claim process.

2. Open the Package with Care:

- Resist the urge to immediately open the damaged box. Instead, carefully document the unboxing process with photos or a video. This visual record is vital for assessing the condition of the contents.

3. Examine the Contents:

- Inspect the items inside the package for any signs of damage. Look for broken items, dents, scratches, or any other issues resulting from the damaged packaging.

4. Preserve Packaging and Contents:

- Keep both the damaged packaging and the items inside intact. This includes retaining any bubble wrap, packaging materials, and the damaged box itself. These items may be necessary for inspection during the claims process.

5. Contact Us Immediately:

- The moment you discover the damage, reach out to our Customer Support Team at [Customer Support Contact Information]. Provide them with the order number, a detailed description of the damage, and the photos or video evidence you've gathered.

6. We Initiate the Claim:

- Once we receive your report, we take immediate action. We will initiate a claim with Australia Post on your behalf, including submitting the evidence you've provided.

7. Follow Carrier Instructions:

- The shipping carrier, in this case, Australia Post, may require additional steps or documentation. It's crucial to follow their instructions promptly, which may include taking the damaged items to a local post office for inspection.

8. Resolution and Compensation:

- After processing the claim, Australia Post will determine the appropriate resolution. 

9. Our Unwavering Support:

- Throughout this process, rest assured that we are fully committed to providing support and assistance. We will work diligently alongside you and Australia Post to ensure a satisfactory resolution.

While receiving a visibly damaged package can be disheartening, please know that we are here to guide you through the claims process and ensure that your concerns are addressed. Your satisfaction remains our utmost priority, and we are steadfast in resolving any shipping-related issues to your complete contentment.

Thank you for choosing Baobao Pet Shop, and please do not hesitate to reach out if you have any further questions or concerns.
You can customize and adapt this extended content to align with your specific shop's policies and procedures regarding filing claims for shipping damage, with an emphasis on contacting Australia Post on the customer's behalf.